Terms of Use

Effective Date: September 2026

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

Service Description

Iris Orca operates as a booking platform connecting travelers with eco-conscious accommodation providers. We facilitate inquiries and reservations but do not directly operate the properties listed on our platform.

User Obligations

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use the service only for lawful purposes
• Respect property rules and environmental guidelines
• Not engage in fraudulent or harmful activities

Booking Process

Submitting a booking inquiry does not guarantee availability or constitute a confirmed reservation. Bookings are confirmed only upon receipt of written confirmation from us and completion of required payments.

Pricing

All prices are displayed in Australian Dollars (AUD) and are subject to change without notice until booking is confirmed. Prices include applicable taxes unless otherwise stated.

Payment Terms

Payment methods, schedules, and refund policies will be provided during the booking confirmation process and may vary by property.

Cancellation Policy

Cancellation terms vary by property and booking type. Specific cancellation policies will be communicated during booking confirmation. Cancellations must be submitted in writing to the email address provided in your booking confirmation.

Property Responsibility

Individual properties are responsible for:

• Maintaining advertised standards and amenities
• Providing accurate descriptions of accommodations
• Ensuring safety and compliance with local regulations
• Delivering services as described

Limitation of Liability

Iris Orca acts as an intermediary platform. We are not liable for:

• Actions or omissions of property operators
• Quality, safety, or legality of accommodations
• Personal injury or property damage occurring at properties
• Travel disruptions, weather events, or force majeure circumstances
• Indirect, consequential, or punitive damages

Intellectual Property

All content on this website, including text, images, logos, and design elements, is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without explicit written permission.

User-Generated Content

By submitting reviews, feedback, or other content, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for marketing and operational purposes.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy and GDPR Information pages. Please review these documents to understand how we handle your personal information.

Prohibited Activities

You may not:

• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use automated systems to scrape or extract data
• Impersonate others or misrepresent your affiliation
• Post harmful, defamatory, or illegal content

Dispute Resolution

Any disputes arising from these terms shall first be addressed through good-faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of Australian courts.

Governing Law

These Terms of Use are governed by the laws of Australia, specifically the State of New South Wales, without regard to conflict of law provisions.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified terms.

Termination

We reserve the right to suspend or terminate access to our services at our discretion, particularly in cases of terms violations or fraudulent activity.

Contact Information

For questions regarding these Terms of Use:

[email protected]
47 Wilderness Road
Byron Bay, NSW 2481
Australia

Entire Agreement

These Terms of Use, together with our Privacy Policy and other referenced policies, constitute the entire agreement between you and Iris Orca regarding use of our services.