GDPR Information

Effective Date: September 2026

Our Commitment to GDPR Compliance

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page explains your rights and how we handle your information.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill booking arrangements and provide requested services
• Legitimate Interests: To improve our services and communicate relevant information
• Legal Obligation: To comply with applicable laws and regulations

Your GDPR Rights

Right to Access

You can request a copy of all personal data we hold about you, free of charge.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.

Right to Restriction

You can request that we limit how we use your personal data in certain circumstances.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format and have it transmitted to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects concerning you.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

[email protected]

We will respond to your request within 30 days. In complex cases, this may be extended by up to two months, and we will inform you of any such extension.

Data Protection Officer

For questions regarding data protection and GDPR compliance:

Data Protection Officer
Iris Orca
47 Wilderness Road
Byron Bay, NSW 2481
Australia
[email protected]

International Data Transfers

When transferring personal data outside the European Economic Area, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. Contact details for EU data protection authorities can be found at edpb.europa.eu.

Children's Data

We do not knowingly process data of children under 16 years of age without parental consent.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, typically:

• Booking inquiries: 2 years from last contact
• Completed bookings: 7 years for accounting purposes
• Marketing communications: Until you unsubscribe or request deletion

Updates to This Information

We may update this GDPR information to reflect changes in our practices or legal requirements. Material changes will be communicated to you via email or prominent notice on our website.